Privacy Policy

Effective Date: 1/8/2026

Pacific Plumbing and Drain (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share your information, including information related to SMS text messaging communications.

If you have any questions about this Privacy Policy, you may contact us using the information provided at the end of this page.

Information We Collect

We may collect the following types of information when you interact with our website, services, or communications:

• Name
• Phone number
• Email address
• Service address
• Appointment and service-related details
• Any information you voluntarily provide through forms, phone calls, or text messages

How We Use Your Information

We use your information solely for legitimate business purposes, including:

• Scheduling and managing appointments
• Sending appointment reminders and service notifications
• Providing customer support
• Communicating important service-related information
• Sending promotional or informational messages if you have opted in

Your phone number is used only for communications related to Pacific Plumbing and Drain.

SMS Messaging & Consent

If you opt in to receive text messages from Pacific Plumbing and Drain, we may send you SMS messages related to your services, appointments, or account.

Message frequency may vary. Message and data rates may apply.

Opting Out of Text Messages

You may opt out of receiving SMS messages at any time by replying STOP, END, CANCEL, or UNSUBSCRIBE to any text message. After opting out, you will no longer receive SMS messages unless you choose to opt in again.

For help, reply HELP to any message or contact us directly.

Data Sharing & Protection

We respect your privacy and take data protection seriously.

• We do not sell, rent, or share your phone number or personal information with third parties for marketing or promotional purposes.
• We may share information only with trusted service providers who assist us in operating our business (such as scheduling, communications, or payment processing), and only as necessary to perform those services.
• All shared data is used strictly for business operations and is not used for third-party marketing.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

While no system can be guaranteed to be 100% secure, we strive to use commercially acceptable means to protect your information.

Your Privacy Rights

You have the right to:

• Request information about the data we collect
• Request correction of inaccurate information
• Withdraw consent for SMS communications at any time
• Request deletion of your information where legally permissible

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Pacific Plumbing and Drain
Phone: 503-839-2964
Email: [email protected]
Website: pacificplumbinganddrain.com